Staff & Reader Submitted

Moneypenny Donates Hundreds of Essential Items to Rainbow Village

Ariel Herr — Tue, 16 Dec 2025 12:30:15 Z

Moneypenny, the leading customer conversations company, is proud to show its support for Rainbow Village, a nonprofit dedicated to breaking cycles of homelessness, domestic violence, and poverty by empowering families in need.

This Christmas, Moneypenny purchased hundreds of essential items from Rainbow Villages Amazon Wish List to help furnish and equip the organizations new family apartments. These apartments provide safe, stable housing for families transitioning out of crisis and working toward long-term independence.

We were moved by Rainbow Villages mission and the incredible impact they have on families rebuilding their lives, said Kris Altiere US Head of Marketing, Moneypenny. When we saw their wish list for the new family apartments, we knew we wanted to help make those spaces feel like home. Providing the essentials families need for daily life is a small gesture that can make a big difference, especially at this time of year.

Rainbow Villages Amazon Wish List includes household necessities, childrens items, bedding, kitchen tools, and other practical supplies. Moneypennys contribution ensures that families arriving at Rainbow Village are welcomed with comfort, dignity, and everything needed to support a fresh start.

This donation reflects our commitment to supporting the communities where we live and work, Kris Altiere added. Rainbow Village is doing extraordinary work, and were honored to stand alongside them this holiday season.

As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the 100 Best Companies to Work For seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as Best Global Support in The Forbes Advisor - The Best Answering Services of 2024.

Moneypenny Proms it Up Proper to Mark 25 Years

Ariel Herr — Wed, 11 Jun 2025 08:09:39 Z

Continuing its year-long celebration of its 25^th anniversary, Duluths Moneypenny kept with spring tradition and held a prom for its local team. The chance to celebrate good times came on as Jesper With-Fogstrup, Group CEO, and Richard Culberson, North America CEO, joined in the fun with the obligatory boutonniere and corsage exchanges, posed photos by the balloon arch, and the crowning of a prom king and queen.

We got our start in the UK, but the beauty of Moneypennys award-winning culture is how we embrace the traditions of all of our employees and offices alike, said With-Fogstrup. Just like this years graduating class of 2025 formed lifelong bonds at their proms as they danced the Cupid Shuffle and the YMCA, we donned our best, put on the classics and played the night away to make memories that will last another 25 years.

Moneypennys first-ever prom royalty were locals Queen Brittany Farris and King Demo Dandy, who were voted on by their peers, then appropriately sashed, crowned, and honored at the event.

Originally started with a small team in Wrexham in 2000, Moneypenny today is a global company that supports thousands of businesses across the UK and US with customer conversations. It has long credited its unique culture and people-first approach, which it seamlessly combines with leading technology, for its continued success.

As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the 100 Best Companies to Work For seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as Best Global Support in The Forbes Advisor - The Best Answering Services of 2024.

Moneypenny Atlanta Team Steps Up for Global Challenge, Walking 8,000 Miles to Boost Well-being

Ariel Herr — Mon, 14 Apr 2025 14:02:13 Z

Moneypennys US team has been stepping up in a big way, joining their UK colleagues for Race Across the Pond, a company-wide challenge to collectively walk the distance between the companys offices in Atlanta and Wrexham, UK. The initiative, part of Moneypennys 25th-anniversary celebrations, was designed to promote physical and mental well-being while strengthening connections across the global business.

With the distance between Moneypennys two locations spanning 4,110 miles, the company set out to log enough steps to complete the journeyand the results far exceeded expectations. Over four weeks, Moneypenny colleagues walked an astounding 8,023 miles, enough to travel from Atlanta to Wrexham and nearly all the way back.

Abigail Blomgren, Working Life Specialist at Moneypenny US, spearheaded the challenge with a focus on both increasing physical activity and raising awareness for heart health:

We saw this as a great opportunity to encourage our team to prioritize their well-being while having fun. Walking is such a simple but powerful way to boost both physical and mental health, and this challenge was a fantastic way to come together with our UK colleagues. Its inspiring to see how much we can achieve when we work toward a shared goal.

Moneypenny CFO Andrew Collis, a passionate advocate for mental well-being, shared his enthusiasm for the initiative:

Walking has always been one of my go-to strategies for clearing my mind and finding balance. We wanted to create an event that was easy for people to join, while also promoting well-being and community spirit. Race Across the Pond has been a huge success, strengthening connections across our business and getting people moving in a fun, inclusive way.

Moneypennys 25th anniversary is being marked with a year-long calendar of events designed to celebrate its clients and employees. The walking challenge is just one of many initiatives reinforcing the companys commitment to fostering a positive workplace culture.

Moneypenny is the worlds leading provider of customer conversations, seamlessly integrating brilliant people and AI technology to deliver exceptional service 24/7. Supporting thousands of businesses across the US and UK, Moneypenny helps companies enhance their customer experience and scale efficiently. Proudly recognized as a Great Place to Work and one of the 100 Best Companies to Work For, Moneypenny celebrates 25 years of innovation and excellence in customer engagement. More information is available at www.moneypenny.com/us/.

Moneypenny Unites Under One Brand as It Celebrates 25 Years of Excellence

Ariel Herr — Mon, 31 Mar 2025 13:08:52 Z

Moneypenny, the worlds customer conversation expert, proudly marks 25 years of delivering exceptional service and innovation. As part of this milestone, Moneypenny is unifying all of its brands across the US, including VoiceNation, Alphapage, Sunshine Communication Services, and Choice Voice, under one internationally recognized name.

This transition reinforces Moneypennys dedication to a clear and dynamic future for its clients and people while reflecting the values and passion that have driven its success. Started in 2000 after a pivotal missed phone call resulted in a missed business opportunity, Moneypenny has since delivered world-class customer conversations to thousands of global businesses. Over the past 10 years, Moneypenny has expanded its presence across the US, growing under the Moneypenny, VoiceNation, Alphapage, Sunshine Communication Services, and Choice Voice brands. Now, all will operate under the beloved Moneypenny brand in its Atlanta and Miami offices, as well as virtually in hubs across the country. This unification enhances the ability to offer seamless customer communication solutions and strengthens Moneypennys position as the worlds customer conversation experts.

As we celebrate 25 years of service, we are excited to express more clearly and concisely our passion to those we serve. By bringing the best of all of our businesses together under one brand, we make it easier for businesses to see the full range of solutions we offer, while also enhancing opportunities for our people. This transition underscores Moneypennys commitment to excellence, innovation, and a unified global strategy. said Richard Culberson, CEO of Moneypenny North America.

"As a company proudly headquartered in Wrexham UK, a city with a rich history and a growing international profile, Moneypenny is proud to represent that same spirit of fellowship, excellence, and focus on what matters most, people, said Jesper With-Fogstrup, Group CEO of Moneypenny. Just as Wrexham soccer has captured hearts across the US, Wrexhams own Moneypenny has captured hearts by connecting businesses, technology, and people on both sides of the pond. We couldnt be more excited to have all our teams driven by this shared spirit."

To mark its silver anniversary, Moneypenny will celebrate with a throwback year 2000 prom for its US teams a tribute not only to Moneypennys remarkable quarter-century history, but also to a time before smartphones, live chat, and a global pandemic put companies on call 24-7. By embracing a unified brand, celebrating its legacy, and continuing to invest in its people and AI-driven solutions, Moneypenny is setting the stage for an even stronger future.

About Moneypenny

As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK and US clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. This year, Moneypenny proudly celebrates 25 years of service, having been named one of the 100 Best Companies to Work For seven times and earning recognition as a Great Place To Work (GPTW). Moneypenny was also named as Best Global Support in The Forbes Advisor - The Best Answering Services of 2024.

VoiceNation Kicks Off Expanded Partnership with Rainbow Village on National Humanitarian Day

Ariel Herr — Wed, 25 Sep 2024 12:52:52 Z

ATLANTA (September 2024) Duluths VoiceNation kicked off an expansion of its ongoing partnership with Rainbow Village on National Humanitarian Day with employees volunteering in a variety of ways with the local nonprofit that serves families currently experiencing homelessness. Participating employees helped clean and organize the community kitchen where families enjoy home-cooked meals, and looked after the children in the Afterschool Club where they helped them make wooden racecars.

Through the VoiceNation partnership, employees sign-up to volunteer on chosen dates with both Rainbow Villages Afterschool Club and Life Skills Evenings. For the weekday afterschool program VoiceNation volunteers will help children with their pre-planned activities, ranging from STEM, crafts, free play, financial literacy, and emotional intelligence for children aged 5 to 18.

Life Skills Evenings are part of Rainbow Villages residential program (ASPIRE) providing evening classes for parents that take place four times a month. Families eat together, then the adults go to class while Moneypennys volunteers help with the children from infant to 18 years old.

With a US headquarters in Duluth, VoiceNation, which is part of Moneypenny, handles more than 20 million calls and chats for businesses annually, supporting companies of all shapes and sizes across the US and UK with call answering, live chat and bespoke and proactive customer communication services.

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About Moneypenny and VoiceNation

Moneypenny and VoiceNation are Americas leading virtual receptionist & phone answering providers. For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions.

Collectively, the Moneypenny Group employs over 1,000 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes from sole traders right up to multinational corporations.

About Rainbow Village

Established in 1991, Rainbow Village is a transformative 501(c)3 nonprofit program located in Duluth, GA, that serves families currently experiencing homelessness. Our model provides safe housing, education, and community support systems that allow families to confidently embark on the journey to self-sufficiency and thrive beyond our village. To learn more about the mission at the heart of Rainbow Village, make a tax-deductible donation, or register as a volunteer, visit www.RainbowVillage.org.

To stay up-to-date on the latest Rainbow Village news and events, the nonprofit invites you to connect with them on social media, including Facebook @RainbowVillageInc, Instagram @rainbowvillageinc, X @rainbowvillage1, and LinkedIn @rainbow-village-inc.

Atlanta-Based Moneypenny Receives the Royal Treatment

Ariel Herr — Mon, 11 Mar 2024 13:29:48 Z

ATLANTA (March 2024) Joanna Swash, Group CEO of Moneypenny, which has its North American headquarters in Duluth, was appointed an OBE in the Kings Honours List for her services to the economy.

The award recognizes her contribution to Moneypennys international growth, the strong culture originally created by the founders, the brilliant work by its management team and the jobs created both in the UK and the US. It also recognizes Joannas commitment to leading a business that is committed to its people, clients and the local community, as well as her work to unite the collective goodwill of cross party politicians, local authorities and so many local business leaders to drive investment in Wrexham and Flintshire (UK).

Moneypenny supports businesses of all shapes and sizes across the US and UK with call answering, live chat and bespoke and proactive customer communication services. The company, which employs over 1,000 people, has been listed in the 100 Best Companies to Work For seven times and recognized as a Great Place To Work (GPTW).

Joanna Swash comments: I am honored and humbled to have received an OBE in the Kings Honours list for my contribution to the local economy. It is a privilege to have been part of the strong growth story at Moneypenny and VoiceNation and I am passionate about inspiring the next generation of business leaders.

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About Moneypenny and VoiceNation

Moneypenny and VoiceNation are Americas best virtual receptionist and phone answering providers.

For more than 20 years, VoiceNation has specialized in custom-scripted call answering, with bilingual receptionists available to take calls 24 hours a day. VoiceNation is part of Moneypenny, a leading 24/7 provider of personalized answering services, live chat and customer contact solutions.

Collectively, the Moneypenny Group employs over 1,200 people handling over 20 million calls and chats for thousands of businesses of all shapes and sizes from sole traders right up to multinational corporations - across the UK and the US. For more information, visit www.moneypenny.com.